Lets find the right workspace for you and your team. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Best regards,Michelle Spire. Manage your Regus account in one place and make bookings on the move. At the end of your contract, they will automatically renew you without a signature and without consent. They are about people. ive been trying to get my money back ever since. GO LITERALLY ANYWHERE ELSE. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. How BBB Processes Complaints and Reviews. It goes against our guidelines to offer incentives for reviews. 6. It is IMPOSSIBLE to get them to stop charging. Interested in a new product or service? Paid for parking online and have now received parking ticket from private company. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Be part of a vibrant coworking community with dedicated desk or hot desking options. Regus May Let You Out of Your Contract If You Have Miss This review was chosen algorithmically as the most valued customer feedback. Such companies should not exist. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Please advise what can we do to get back our retainer refund? We ask all our customers to add an automated payment method to their account. S. Where's gone them? I really thought that this company would be a good option for expanding our business. Suggested companies are based on peoples browsing tendencies. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. She replied to me by email that my case had been started. Receptionist only can communicate by email, even for the most important things for your business. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Its an automated process. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. We have office space and more to suit all budgets, in every city of the world. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. I would love the opportunity to help further but havent been able to identify your account. Here is my summary to strive for a refund of the retainer. 2023 Trustpilot, Inc. All rights reserved. Your satisfaction is very important. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Please email me at Lorraine.brule@regus.com with your company name and details. Weve cut the cost of selected workspaces* for a limited time only. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Paid for parking online and have now received parking ticket from private company. think about how low this company is. Regus Online Account They often do so without adequately considering the effect these changes have on people within the organization. Hard revenue focused. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I have requested a retainer refund for almost three months. Setting up an automated payment is straight forward and can be done through the online portal. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. But change is necessary and you as a change manager will be expected to lead from the front. Shady from Regus. Is this legal? : r/AusLegal - reddit 2. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Unfortunately, we're unable to help you because we don't have your account information. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. September 14 Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. For a break between calls, browse the development's many shops and restaurants, or explore the . Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Need to file a complaint? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Share your photos and videos with others to prove the truth of your words. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Its an automated process. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. No staff available for contacting on the event day. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Hi Stephen, Requesting to have your retainer refund is an easy process. As you can see from your statement of account, available online (e.g. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. This company offers executive suites & office space, virtual offices and meeting rooms. ive been trying to get my money back ever since. BBB Business Profiles generally cover a three-year reporting period. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. As expected, I didn't get any reply yet from Regus. I posted the review here and Sandra replied to me. I would recommend that anyone considering using this company to think again! No staff available for contacting on the event day. We may have received incorrect data. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Find event and ticket information. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. This company has the worst customer service I have ever experience in my life. Best, Lorraine Brule Global Customer Service at Regus.
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